Buyer protection

CardBase protects buyers — your money is safe.

Every purchase on CardBase is processed through Stripe. Our system ensures that the seller receives the payout only after the buyer receives and accepts the item.

How protection works

  • 7-day hold: After shipping, the seller payout is held for 7 days. During this time, the buyer can inspect the item.
  • Buyer confirmation: If the buyer confirms delivery, the payout is released to the seller immediately.
  • 14-day automatic release: If the buyer does not confirm delivery and does not open a dispute, the payout is released automatically after 14 days.

What should I do if there is a problem?

1
Contact the seller

Use Messages to discuss the issue directly with the seller.

2
Open a support ticket

If you cannot resolve it with the seller, open a ticket with Support.

3
CardBase mediation

The CardBase team reviews the case and can mediate between the parties if needed.

When refunds may apply

You may be eligible for a refund in the following cases:

  • Item not as described: The card significantly differs from the listing description, such as condition, edition, or player.
  • Damaged item: The card was damaged during shipping.
  • Item did not arrive: The package did not arrive within a reasonable shipping timeframe.

When refunds do NOT apply

  • Changed your mind: If you simply changed your mind after purchase.
  • Price-value opinion: If you feel the card was not worth the price, but the listing was accurate.
  • Buyer-caused damage: If the card was damaged after delivery.

Related pages

← Back to marketplace